Refund policy
Return & Refund Policy
Effective Date: October 2026 Last Updated: October 2026
At Veyora, your satisfaction is our priority. We stand behind the quality of our products with a 60-Day Money-Back Guarantee. Please read the full policy below before making a return or refund request.
Shipping & Delivery Timeframes
Due to high volume of orders, shipping and delivery times may vary. Please allow the following estimated timeframes before contacting us regarding a missing order:
- United States: 7–21 business days
- Canada: 10–25 business days
- International: 14–30 business days
Important: You must allow a minimum of 28 days (4 weeks) from the date of purchase before submitting a refund request, return request, or filing a payment dispute of any kind. Orders may experience delays due to high demand, customs processing, or carrier logistics. We ask for your patience, as the vast majority of orders arrive within this window.
If you have not received your order after 28 days, please contact us directly and we will resolve the issue promptly — whether that means reshipping your order or issuing a full refund.
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee from the date of purchase. If you are not satisfied with your product for any reason, you may request a refund within 60 days.
To be eligible for a refund:
- You must have allowed at least 28 days from the date of purchase before submitting your request (to account for shipping and delivery).
- You must contact us directly at the email address listed below before initiating any dispute with your bank or payment provider.
- Refund requests must be made within 60 days of the original purchase date.
How to Submit a Refund Request
If you'd like to submit a refund request under our guarantee program, simply send us an email with your name and order number. Our team will get back to you within 1–2 business days and walk you through the process based on your specific situation.
We handle every request on a case-by-case basis to make sure we find the best resolution for you.
Disputes & Chargebacks
We kindly ask that you contact us directly before filing a dispute or chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in:
- Delays in resolving your issue
- Loss of eligibility for our 60-Day Money-Back Guarantee
- Being flagged and unable to place future orders
We are committed to resolving every customer concern quickly and fairly. In most cases, we can issue a refund faster than a bank dispute process, which can take 30–90 days to resolve.
You must allow a minimum of 28 days from the date of purchase before filing any payment dispute, as delivery may still be in transit. Disputes filed before the 28-day window will be contested with tracking and shipment documentation.
Damaged or Defective Products
If your product arrives damaged or defective, please email us within 7 days of receiving the item with:
- Your order number
- A photo of the damaged or defective product
We will either reship a replacement at no cost or issue a full refund — your choice.
Contact Us
For all return, refund, and order inquiries:
Email: performante640spyder@gmail.com Contact Name: Aidan
We respond to all inquiries within 1–2 business days.
By placing an order with Veyora, you acknowledge that you have read and agree to this Return & Refund Policy.